Football Supporters Association files official complaint against FIFA over World Cup tickets

The 2026 World Cup ticket dispute has escalated into legal action after the Football Supporters’ Association of Europe (FSE), in collaboration with Euroconsumers, filed an official complaint with the European Commission against FIFA, accusing it of abusing its monopoly position in ticket sales.

According to the official statement issued by the two organizations, the complaint was filed on March 24, 2026, in Brussels, Belgium, marking the first time such a large-scale action has been taken against FIFA at the level of the European Union institutions. The group said:

The cheapest openly available final tickets now start at $4,185 – more than seven times the cost of the cheapest 2022 World Cup final ticket. Last month FIFA president Gianni Infantino also defended the use of surge pricing at the tournament.

FIFA dabble in ‘dynamic pricing’

The complaint also focused on the adoption of a “dynamic pricing” system, which allows prices to change according to demand. The organisations concerned considered this a violation of the principle of transparency and an infringement on consumer rights.

The complaint also included sharp criticism of the ticketing mechanisms, pointing to ambiguity in essential details such as seat locations and team identities, as well as accusations of using pressured sales tactics and imposing fees of up to 15% on resale tickets.

Both parties also raised the issue of promoting low-priced tickets ($60) for group stage matches, asserting that these tickets were not actually available to the public when sales opened.

The crisis began in December 2025 when a supporters’ association criticized FIFA’s pricing policies in statements reported by European media outlets. The issue later escalated into formal legal action supported by consumer protection organizations.

Clear demands for European Commission

The complaint called on the European Commission to intervene and compel FIFA to:

• Halt the dynamic pricing system
• Fix prices at previously announced levels
• Publish the number of remaining tickets for each category before the next sales phases

This move presents FIFA with a new legal test in Europe, at a time of increasing public and media pressure, which could pave the way for fundamental changes in the ticketing mechanism for the world’s biggest football event.

Featured image via the Canary