Outrage grows as police embed themselves in mental health services

police van

Trigger warning: this article contains discussion of suicidality, self-harm, and mental distress

Police officers are being used alongside community mental health teams in NHS services. Former police sergeant Paul Jennings founded a company called the High Intensity Network (HIN) which runs Serenity Integrated Mentoring (SIM). Under the SIM programme, police are used to intervene with highly distressed patients. This is to decrease patients’ use of emergency numbers, accident and emergency departments, or any healthcare in general.

There’s growing concern from a number of groups as to both SIM’s effectiveness and patient vulnerability. As of May 2021, according to the Stop SIM Coalition, 23 out of 52 NHS Trusts in England use SIM.

As part of our #OurLivesOurStories series, we’ll continue to look at the shortcomings of mental health services, as well as increasing NHS privatisation.

What is SIM?

SIM was established in 2013, and after a 15 month pilot began to be rolled out in 2016. Since 2018, SIM has run in a number of locations across the UK. Notably, HIN oversaw one such SIM roll-out in South London.

This organisation explains what SIM is by stating:

Serenity Integrated Mentoring (SIM) is an innovative mental health workforce transformation model that brings together the police and community mental health services, in order to better support “high intensity users” of Section 136 of the Mental Health Act (MHA) and public services.

Section 136 enables the police to move people to a ‘place of safety’. That’s if they present as having some kind of mental distress in public spaces. So-called ‘high intensity service users’ are people who are very unwell. They’re often at high risk of suicide or self-harm and tend to contact emergency services at a ‘high intensity.’

What do the police have to do with it?

A report from the 2018 SIM trial in South London explains the use of police in the programme:

Key to the SIM model are the following staffing requirements:

  • A police officer to be appointed as a SIM police officer.
  • The SIM police officer to hold an NHS honorary contract and to be based within an NHS mental health team Monday – Friday 09.00 – 17.30.
  • The SIM police officer to have a named NHS line manager and police line manager.
  • The SIM police officer to complete the three-day intensive SIM training with NHS colleagues.
  • The SIM police officer and NHS mental health care coordinator (clinician) provide mentoring to the SIMservice user which is always provided together and never by the SIM police officer alone.
  • The clinician remains responsible for clinical risk assessment.
  • Twenty per cent of the SIM police officers time is spent liaising with other officers.
  • Caseloads are small.

HIN trains police officers for 3 days. Once this training is complete, these police officers then hold an “NHS honorary contract”.

In this same report, Paul Jennings lays out the rationale behind SIM:

When the right support is not provided, the individual will fail to develop the skills to re-build their lives. They often spiral out of control, increasingly reliant on extreme behaviours to stay noticed or maintain human contact. By this time, even mental health teams run out of ideas and the risk of discharge from the NHS increases significantly. The behaviours encountered by emergency services and the public then become anti-social at best and criminal at worst.

At this point, we have a choice. Give up on them or keep going.

Here, Jennings links expressions of distress or “extreme behaviours” as behaviour which is criminal. This seems to be at the core of why a number of organisations have criticised Jennings and SIM.

Objections pour in

The Stop SIM coalition has objected strongly to the use of SIM:

Individuals are not placed under SIM because they have committed a crime. They are extremely vulnerable and frequently at high risk of self-harm and suicide. Despite these high levels of risk, patients under SIM have crisis ‘response plans’ which prevent them from accessing potentially life-saving treatment 

Dr Adrian James, president of the Royal College of Psychiatrists, told The Canary:

There’s been growing debate about the use in a number of places across England of ‘Serenity Integrated Monitoring’ with people who have complex mental health needs and have required frequent support from emergency services. Many people in this situation have been let down by a number of different services, including mental health, and they deserve effective and compassionate support.

Andy Bell, deputy chief executive of the Centre for Mental Health, told The Canary:

Concerns have been raised about whether the SIM approach is safe, effective or appropriate. These concerns need to be taken seriously. Any new approach or intervention to support people’s mental health needs to be tested robustly and independently, before it is spread widely. It needs to be evaluated for its safety, effectiveness and acceptability, including with evidence drawn from personal experience. This is especially the case for any approach involving elements of coercion, which can have lasting negative effects.

We are also deeply concerned about the way such approaches could further heighten the stigma around people with complex needs, or re-traumatise them, instead of giving people the compassionate support they need and deserve.

The mental health charity Mind released the following statement on SIM:

Profit before patients

Another prominent concern is the involvement of HIN, as a private company, with NHS services.

The 2018 report from South London includes a number of metrics that measure SIM’s relative success. Two particular points stand out:

  • For the 103 service users that had been allocated to SIM, the average number of contacts per month, per service user decreased for: A&E attendances, ambulance resources despatched, mental health bed days, police deployments and S136s, with an increase in ambulance calls received and police calls.
  • Comparing the baseline period to the allocated period, there was an average decrease in cost by 6 per cent (£159 per month per service user). Based on the total 1,347 months of time on the SIM programme across the London cohort, this translates to a saving of £214,173 over the two years.

Indeed, the Academic Health Science Networks, which assisted with SIM during 2018-2020, states on its site that:

The AHSN Network helps mobilise the value that the NHS can add as an economic asset within the UK economy. Through the Innovation Pathway we broker access to a range of expert support and services across the health and care sectors that support NHS innovators and companies to realise the commercial and economic potential of their ideas.

Worryingly, the HIN network lists 3 locations in the USA as using the SIM programme.

Cat Hobbs, director of We Own It, told The Canary:

This is yet another private sector ‘innovation’ that appears to be anything but innovative or effective. It fails to put the needs of patients first and undermines their access to healthcare.

Mental health services – just like all health and social care – should be built around the needs of patients and the expertise of clinicians and health workers. The best way to ensure that is to end the obsession with outsourcing and privatisation that has infected our public services, and to reinstate our NHS as a fully public service.

Patient safety

The Canary reached out to HIN director Paul Jennings and he told us:

SIM is a highly supportive, empowering and life changing model of care that continues to advance our understanding of this complex crisis care problem, for patients who were existing in a largely unsupported space between mental healthcare and the criminal justice system. We have made significant progress in understanding these intensively distressed and traumatised patients, who frequently use services that are ill-prepared to help effectively. Their continued distress often places members of the public at significant risk and so they frequently commit criminal and anti-social offences during their crises.

The involvement of the police, however, is troubling for those who work in mental health services.

Sage Stephanou, founder of the Radical Therapist Network (RTN), told The Canary:

RTN vehemently oppose SIM which seeks to impose carceral punishment and surveillance as a means to deter some of the most vulnerable people within our community, named by SIM as “high-intensity users”, from seeking life saving mental and physical health support. This scheme will likely have violent consequences which will disproportionately impact Black, asian and minority ethnic communities, through giving the police further power and patient information which could be used to punish Black and brown individuals, as well as further harm people who exist at the intersection of race, disability and class; specifically immigrants, people living in poverty, sex workers, survivors of abuse and GRC community.

Stephanou raised the issue that the use of Section 136 has itself been deeply problematic for Communities of Colour:

Asian patients are twice as likely, and Black patients four times as likely to be detained under the MHA, plus more likely to be diagnosed with psychosis compared to white patients, however the underlying systemic causes are left unnamed and untreated. SIM feeds the racist, violent stereotypes of conflating “dangerous”, or “high-risk” behaviour with mental illness is a tool of colonialism used to dominate and oppress Black people, rather than offer holistic support.

They made clear the dangers of police involvement in mental health care:

SIM perpetuates the prison industrial complex by monitoring and gatekeeping healthcare support and ultimately criminalises people who experience significant mental illness and trauma, often exasperated by systematic racism, oppression and adverse experiences. Inequalities in housing, education, employment and access to healthcare compound trauma, perpetuating the cycle of violence of racially and socially minoritized groups.

Stephanou went on to add:

SIM will exasperate the very real and legitimate fear that if racialised individuals access mental health support, or report abuse, they are at risk of systemic violence under the guise of care. Police involvement often escalates risk, creating dangerous situations through the use of physical restraint, coercive, unethical forms of treatment, detainment, and higher chances of Black and brown people dying whilst in police custody.

The involvement of police officers with mental health care, and particularly the care of extremely vulnerable patients, is deeply worrying.

The range of issues with SIM is disturbing. Increased NHS privatisation, cruel treatments for vulnerable patients, a lack of community-focused healthcare, and police involvement are just some of these issues. The NHS must listen to the wide variety of groups and individuals who are expressing extreme concern at the SIM programme. Police involvement does not mean safety; it does often mean harm. We need less police involved in mental health services, not more.

Featured image via Unsplash/Ashley Harkness

Get involved

  • Sign the petition to stop SIM here.
  • Follow We Own It here.
  • Support therapy for QTIPOC at the Radical Therapist Network here.
  • Contact Samaritans on 116 123 or see the Mind helpline directory here.

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  • Show Comments
    1. You won’t find a single Police officer who wants to deal with MH issues. Unfortunately ambulance will often hold off until police are in attendance. Don’t try to blame this on the police. They often pick up the pieces when other agencies can’t, or won’t assist.

      1. This nothing to do with ‘blaming police’ I am sure the officers themselves don’t want to get involved with mental health patients. This is about a ‘private company integrating with police and making profit from police enforcement and involvement in mental health. It’s an absolutely despicable idea.

      2. That’s half the trouble, these officers have no mental health training, don’t want to deal with people in crisis or distress, and they’re going to bring their ableism into what they’re doing. Their job as HIN workers is to coerce and threaten vulnerable people into not seeking any support. They have unlimited access to people’s medical records without those people’s permission, and can give them community protection orders or send them to prison just for calling NHS 111. Officers don’t have to join this scheme, no one is making them do it. They’re not mental health workers, their job is to save the NHS a few pounds. The ex cop who dreamt this up was sacked from his own force and the region he worked in refused to implement HIN. I’m not concerned about the coppers, the people they’re harming, threatening with legal action, criminal records and prison are the ones to be worried about. And of course there will be some cops who abuse their positions and the people on this punitive scheme. It’s ultimately going to cost the NHS more in the long run; people who are damaged by SIM are going to need longer times in services to recover, longer hospital stays and contact with CMHTs. I wonder what the data on suicides of people forced onto this for-profit project will tell us.

    2. Is anyone surprised that this is what came out of Scameron’s ‘reviews’ and far-right policy wonks?

      What we see here is a MAJOR privatisation of our social services with not even a *mention* in the corporate media. Worse, a further near paramilitarisation as this is a private company that is hiring former police officers – we all have a good idea what kind of soldiers the new UK mercenary units looks for and employ, it is most likely as yet another US import this will not end well for us citizenry.

      DL;DR, any savings will be short term, costs will rise steeply long term. Unfortunately, the Civil Servants and Ministers involved already know this, and that shows the corruption so deep within our system. Brutality will rise, and the consequences of brutality. And our data will be shared out to even more private companies.

      And we will pay through the nose for this privilege.

      Do remember, if you go out to protest about this, not to make “annoying” levels of noise.

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