We’re in a mental health crisis, but England doesn’t have the services needed to support patients

A person's hand on a window
Support us and go ad-free

Mental health systems in England and Wales face a string of problems, not least of which is privatisation. As part of our #ourlivesourstories series, The Canary has spoken to a number of experts who told us that there are many issues blocking supportive and accessible care.

Like many countries across the world, the coronavirus (Covid-19) pandemic has made problems with mental health in England and Wales much worse. But the NHS’s mental health services were already underfunded and overstretched.

However, funding isn’t the only problem. The actual services themselves have been criticised at great length. The implications are grave – if patients feel dismissed and isolated, how is that any marker of a good standard of care? How can patients be supported practically? Why aren’t they being supported?

To answer some of these questions, The Canary spoke to a number of collectives that address these very areas.

Come together

Recovery in the Bin (RITB) is an activist collective which questions what the concept ‘recovery’ means in mental health circles. An RITB member told The Canary that the group began as a response to people who felt “exiled” from the system:

It’s about whatever works for you. We support the survivor. We support self-definition, and self-define what your recovery is. Not the system’s version of recovery which, by and large, is “get a job.”

Self-definition, as the RITB member argues, would allow patients to decide what recovery looks like for them. And it comes with the proviso that each patient will have different needs.

Read on...

Support us and go ad-free

Further, their understanding of what recovery looks like for people with mental health issues questions where definitions come from:

So many of these definitions are still tied up with the ideas of professionals, and in turn with the neoliberalisation of academic research – who gets funded to do what research? That’s a very powerful, political process. What gets funded really decides what gets thought about.

The RITB member’s argument here connects academic funding grants to the question of power. If certain academics get funding grants to work on a particular area, it follows that other areas miss out, which in turn impacts patients:

  The people using the service are almost the last people listened to.

Timely and respectful

For people who feel mainstream mental health services have isolated or mistreated them, RITB’s social media provides spaces to find community. The RITB member also said that while they agreed privatisation was a problem in mental health services in England, they were concerned about the extent of issues with standard of care:

I would say that we don’t have a working mental health system in England. By that I mean that a system should mean that wherever you are, whatever your situation, you can be seen in a timely way, and in a respectful way that helps you. We do not have that in England, at all. 

Patients who don’t feel respected and heard therefore face significant barriers to accessing any version of recovery.

More barriers

The RITB member told The Canary that another member had a particularly difficult experience while trying to get mental health support:

One of our members had to leave a treatment scheme – he’s a person of colour, and he complained about racist assumptions from care providers and the management. Of course, the minute he left and said he had these issues with structural racism, that was completely pathologised… and said “that’s because you’re a loony, and we’re not racist.” People have had psychologists tell them that they don’t believe racism exists.

This member, who was disbelieved and dismissed, has a story that likely speaks to many people.

The Royal College of Psychiatrists released a statement in 2018 which stated:

We recognise that racism and racial discrimination is one of many factors which can have a significant, negative impact on a person’s life chances and mental health.

There are also other collectives that address how oppression impacts quality of life.

Cultural sensitivity

Pretish Raja-Helm and Shammi Kohli formed Aashna Counselling and Psychotherapy. Kohli told The Canary: 

We really wanted to work with people that were putting culturally sensitive work at the forefront of our practice, and intersectionality. We found that when we were in training, it was a module – diversity was a module. It was about bringing it into the fabric of our work, our practice, our thinking, our ethos. Even with the therapists working in the practice, they keep that in mind with their work as well. 

Evidently, Aashna’s counsellors are encouraged to continue to develop Aashna’s approach to clients.

Racism in mental health services

Raja-Helm went on to explain, as with the case of the RITB member who experienced racism from service providers, that understandings of oppression are very important:

If you are Black, Asian, or from another ethnic group that is non-white, chances are high that you’ve experienced some form of prejudice, or racism, or oppression within the UK. We call this racial trauma, and the way it can impact one is that its trauma: it lives and sits in your body, and it can be activated, and the work is to find a way to digest that trauma.

Concepts like ‘racial trauma’ contribute to a framework that allows clients to be seen by their therapists. Raja-Helm continues:

If the therapist isn’t equipped to hold that significant difference because of their own journey and development, it means the client can often feel abandoned, and they leave the therapy because it’s not supporting them. What we’re trying to facilitate at Aashna is a space where [clients] feel represented, as do the therapists, as soon as they walk in through the door.

Kohli also went on to stress the importance of training. And she warned that in instances where therapists dismiss racism as a stressor for mental health issues:

Those therapists are actually afraid to talk about these subjects. These are really sensitive topics, and for them to discount it, is really not thinking about their own process in it, and their own prejudices. They’ve not been trained in it, and that’s the thing, they’re not being trained into thinking about these really delicate topics and how to work with it properly, and sensitively.

What does that training look like?

In order to answer the question of what this training could look like, The Canary spoke to Dr Beverley Costa, founder of the Pásalo Project, who’s also a senior practitioner fellow at Birkbeck, University of London. The Pásalo Project focuses on the role interpreters can play for patients speaking languages other than English who require talking therapies.

Costa explained that she often carries out training for psychotherapists. Moreover, she encourages reflection on seeing clients fully:

We are having a lot of big philosophical discussions about oppression… and that’s incredibly important. The bit missing for me is that the people who are not doing the seeing are not being equipped with the tools themselves to be able to see marginalised people. And you could say, well, they just need to step up and make more of an effort. But I think there’s just a void there. And my experience is in training is that trainers just leave trainees with that void to get on with it themselves.

Both RITB and Aashna expressed the need for therapists that think critically. And Costa’s outline of being in the training room lays out the power dynamics involved in both therapy and training.

Costa continued:

I think one of the most important things is to create an environment where there is the minimal amount of shame, where mistakes are welcomed as gifts to the group for us all to learn from.


As the impact of poverty, inequality, and racism on declining mental health becomes more apparent, each of these collectives – RITB, Aashna, and the Pásalo Project – show the importance of therapists that continually develop their approaches. Continual training is necessary to address the weight that oppression, in all its many forms, can bear on patients.

Funding for mental health services is important – but it’s just the tip of the iceberg. The actual services on offer, as each of the individuals we spoke to stated, need to meet patient needs. If patients need a radical overhaul of what recovery means, that must happen. If patients discuss the role various oppressions have on mental health, therapists must have the training to address that. And if treatment needs to be unique to each individual, then services must meet that need too. Otherwise, the current mental health crisis won’t be going away any time soon.

Featured image via Unsplash/Kristina Tripkovic

Support us and go ad-free

Get involved

As discussed in our earlier investigation into privatisation of NHS mental health services, it is, and always will be, the case that service users need freely available resources to support them.

  • Recovery in the Bin have online spaces available which provide an opportunity for connection and community.
  • Aashna+ is a social justice project which provides inclusive therapy. Users can access the service based on what they can afford to pay. Donations to the ‘communal pot’ are welcome.
  • The Pásalo Project offers 12 hours of free online training in mental health and multilingualism.

We know everyone is suffering under the Tories - but the Canary is a vital weapon in our fight back, and we need your support

The Canary Workers’ Co-op knows life is hard. The Tories are waging a class war against us we’re all having to fight. But like trade unions and community organising, truly independent working-class media is a vital weapon in our armoury.

The Canary doesn’t have the budget of the corporate media. In fact, our income is over 1,000 times less than the Guardian’s. What we do have is a radical agenda that disrupts power and amplifies marginalised communities. But we can only do this with our readers’ support.

So please, help us continue to spread messages of resistance and hope. Even the smallest donation would mean the world to us.

Support us
  • Show Comments
    1. Through a life time of travel and general wondering brought on by the thatcher government, I have come to some conclusions about my homeland; We must be seriously mad at Thatcher, Major, Blair & Brown, Camoron, May, Alexandra Boris de Pfeffel Johnson having all failed so dismally to lead us into the new millenneum …
      (or rather, just terrible at picking honest & honourable leaders….)
      RIP British industry, RIP British Healthcare, RIP British Education.
      But still, at least the xenophobic nationalists will be celebrating our exit from Europe…yawn

    2. No disrespect to The Canary, which I’m glad to have found and read every day, but for the sake of visibility this excellent article should have been in The Guardian. I had feared when starting ot read it that this would just be about underfunding, but I’m glad to see that it doesn’t spare the form of mental health ‘services’ at present or speak sentimentally of its practitioners as if they’re angelic.

      I do worry about how any period of apparent mental health literacy is exploited to push through more ideology and more marginalisation – now, for example. Anyone newly experiencing depression and anxiety isn’t going ot be beginning a journey to authenticity, that a mental health problem is often a symptom of. The crap they’ll read, the words of people around them who only want escape, and in some cases sessions by Zoom with someone watching the clock, will just be exercises in containment.

      Giving more money to the would be services now would be disastrous really, no better than giving more funding to the police or bailing out the banks.

    Leave a Reply

    Join the conversation

    Please read our comment moderation policy here.