‘Nothing to celebrate’ as rail satisfaction improves from 10-year low


Support us and go ad-free

Train companies scored a “hollow victory” as passenger satisfaction increased from the lowest level in 10 years, a transport user watchdog said.

Transport Focus found that 82% of travellers were satisfied with their journeys in autumn 2019, up three percentage points year-on-year.

A spokesperson for the organisation said: “Satisfaction is up, but this is a hollow victory for train companies.

“A small improvement on the worst score in 10 years is nothing to celebrate.”

Nearly 28,000 passengers were questioned for the latest National Rail Passenger Survey.

Poor punctuality, timetable chaos and industrial action saw the satisfaction score sink to 79% in autumn 2018, which was the lowest level since 2008.

Support us and go ad-free

Do your bit for independent journalism

Did you know that less than 1.5% of our readers contribute financially to The Canary? Imagine what we could do if just a few more people joined our movement to achieve a shared vision of a free and fair society where we nurture people and planet.

We need you to help out, if you can.

When you give a monthly amount to fund our work, you are supporting truly independent journalism. We hold power to account and have weathered many attempts to shut us down and silence the counterpoint to the mainstream.

You can count on us for rigorous journalism and fearless opposition to an increasingly fascist government and right wing mainstream media.

In return you get:

  • Advert free reading experience
  • Behind the scenes monthly e-newsletter
  • 20% discount from our shop

 

The Canary Fund us

Related articles