The DWP boss’s latest Universal Credit comments are jaw-dropping

The DWP logo and Therese Coffey - a Universal Credit probe
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The Department for Work and Pensions (DWP) boss just made some jaw-dropping comments about Universal Credit. She made them when a local media outlet caught her visiting a Jobcentre. And her claims about the benefit show the desperate spin the DWP is trying to put on it.

DWP: loan sharks without the interest?

The DWP gives advances to new Universal Credit claimants while they wait for their first payment. This normally takes five weeks. As the DWP notes:

You can apply for an advance payment of your Universal Credit if you are in financial hardship while you wait for your first payment, for example, if you can’t afford to pay your rent or buy food.

You will need to pay back your advance a bit at a time from your future Universal Credit payments

Repayments for the advance are spread out over 12 months. But as Policy in Practice noted, these advances are often pushing already struggling people into debt. Recently, advances have been hitting the headlines. MPs have been pushing the DWP over the issue. And now, the Liverpool Echo has caught DWP secretary of state Thérèse Coffey trying to whitewash the chaos the advances are causing.


Coffey was on a “secret” visit to Toxteth Jobcentre in Liverpool. But the Echo found out about her trip. So it showed up and asked her some questions. Her answers were quite unbelievable.

The Echo first caught her ‘appearing to suggest‘ that she hasn’t voted for welfare cuts (she repeatedly has). But Coffey also made a statement on advance payments. She told the Echo:

Read on...

People are getting advance payments, instead of getting 12 monthly payments, they can get 13.

The elements of getting 13 payments over a year instead of 12, we are looking to extend it to a 16 month advance.

That’s the sort of principle to help get people into a monthly salary like yourself.

This incredible spin from Coffey just whitewashes the truth about Universal Credit advance payments. Because it may be factually correct that the DWP is giving people 13 payments instead of 12. But it is certainly not ‘helping’ people at all. And Coffey fails to mention that 12 of the 13 payments will actually end up being less because of the advance.

Universal chaos

In November 2019, 1,307,000 people were paying back advances or having deductions from their Universal Credit payments.

Also, between February and November 2019, the percentage of all Universal Credit claimants paying back more than 20% of their standard allowance towards advances or in deductions rose from 29% to 32.3%.

And the financial scale of advances is huge. As the Mirror reported, the DWP got £50m in one month from claimants paying back advances. Moreover, as of May 2019, the value of DWP advances had rocketed by 28.9% in just three months.

Also, as The Canary exclusively revealed, there has been a 35% increase since June 2017 in the percentage of new claimants having to have advances. But it took The Canary doing the maths to find this figure out. This is because the DWP does not publish precise or regular data on advance payments. And with the growing storm surrounding advances and the five-week wait for a first payment, it’s easy to see why it might want to bury the stats.

Pushing families into debt

As Disability Rights UK reported, the charities StepChange Debt UK and the Trussell Trust did a report into benefit payment reductions. They found that deductions from people’s payments, including advances:

are hugely significant for people on low incomes… A deduction of just 5% would push nearly half of StepChange clients on benefits into a negative budget situation, meaning they wouldn’t have enough money to cover essential costs.

Previous research among StepChange clients who had money taken from benefits to repay debt showed 71% saying it caused them hardship and a quarter had cut back on food spending.

Because repayments for advances don’t consider people’s ability to afford them, they will inevitably have a similar impact.

Yet the DWP still continues to dish out advances instead of resolving the five-week wait. It seems ludicrous that the DWP is pushing already vulnerable claimants into debt. And it’s even more ludicrous that its boss thinks she can spin the issue away. But given the department’s ‘fingers in its ears’ approach to Universal Credit, it’s wholly unsurprising.

Featured image via YouTube – OxfordUnionWikimedia – UK Government

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  • Show Comments
    1. The DWP boss’s latest Universal Credit comments are jaw-dropping
      To all claimants + Govt D.W.P. Minister Ms Coffey
      Including all Step Change clients.
      Will we get a better frame of Govt Minister if their jobs were on the line plus prison time for failing claimants rights to full payments on Benefits??
      Under Tory Govt SCAM U-CRIDTS payments system.
      I ask the point because I believe if the Minister of D.W.P. was taken to court personally as a boss of an organization that oversee U-CREDIT rubbish payments
      The Minister herself or himself was prosecuted personally not as a Tory Govt Minister, we taxpayer would not be paying her or his legal bills their cash
      legal fees would come out of their own back-pockets or bank accounts only for court fees.
      I do believe if we prosecute the person ONLY In-Charge not as a minister but a boss that run the U-CREDIT scam they would think harder about the way it is run
      I Would like a reply here from step change staff please
      Step Change what do you think of my proposals here? Are they workable yes or no?
      Could you investigate this way of getting justice for all Benefit claimants and the boss of D.W.P. ONLY paying their own legal fees instead of taxpayer paying their fees, as they run the project plus get public wages as well of the claimants they let down and us taxpayer.
      I call this holding the person fully to acount for failing the public in a trusted job as boss of a firm that handle benefit plus our public cash in all of U.K. area.
      Remember this fact also residents plus claimants of U.K/Wales/N/Ireland/Scotland the Treasury of Govt is a privet run account firm we taxpayer pay for and it’s used by our Govt parties in power to fund our country with our taxpayer money + N.I. payments we pay.

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