The transport secretary has hauled rail bosses in for an urgent meeting to discuss the poor performance on TransPennine Express (TPE) routes.
Grant Shapps held discussions with leaders from TPE, Network Rail and train manufacturers Hitachi Rail and CAF on Tuesday.
He posted a message on Twitter stating that the meeting was for the bosses to “explain the poor service passengers received in December and January”.
He added: “I have told them they must get their act together since I won’t hesitate to escalate this further.”
TPE runs regional and intercity trains between major cities in northern England and Scotland, including Manchester, Liverpool, Leeds, Newcastle, Glasgow and Edinburgh.
The firm blamed train faults and crew shortages after dozens of trains were cancelled when new timetables were introduced on 15 December.
It’s running a reduced timetable on some routes after a maintenance backlog and infrastructure problems delayed staff training on new trains.
Last week, TPE announced enhanced compensation to “cancel the 2.8% regulated fare increase this year for season ticket holders”.
When the scheme was launched, managing director Leo Goodwin admitted that “our performance was not up to scratch at the end of last year and for this we really do apologise”.
He said: “We have experienced a number of issues following the introduction of our new trains, resulting in disruption to a number of our customers’ journeys with us.”
Industry figures show just 39% of TPE trains arrived at their scheduled station stops within one minute of the timetable between 8 December and 4 January, compared with the average across Britain of 62%.
Since you're here ...
We know you don't need a lecture. You wouldn't be here if you didn't care.
Now, more than ever, we need your help to challenge the rightwing press and hold power to account. Please help us survive and thrive.